VIBGYOR: How to skyrocket your cold email response rate?
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How Amazon provides the best customer service?
Launched in 1994, Amazon is the biggest giant in the e-Commerce industry. As their tagline says, Amazon is the earth’s most customer-centric company, and the customers can confirm that it…
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What is Customer Journey Map?
Customer Journey definition: Customer Journey is the sum of experiences that a customer goes through while interacting with your brand. The process is, you create a product, build your physical…
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Things to know before outsourcing: Small business and startups
“Outsource” Verb - /aʊtˈsɔːs/, obtain (goods or a service) by contract from an outside supplier. There are several factors because of which a company would consider outsourcing a part of their business.…
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Customer service: Reflective listening while dealing with an angry customer.
Reflective Listening: A key to great customer service. When your job is to handle customer inquiries daily, I’m sure you have faced some very disgruntled customers. You initiate a conversation,…
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