VIBGYOR: How to skyrocket your cold email response rate? Cold emails are one of the best ways to reach a mass audience. It is cost-effective, it is easy, and most importantly,…
Launched in 1994, Amazon is the biggest giant in the e-Commerce industry. As their tagline says, Amazon is the earth’s most customer-centric company, and the customers can confirm that it…
What is Customer Journey Map? Customer Journey definition:Customer Journey is the sum of experiences that a customer goes through while interacting with your brand.The process is, you create a product,…
What is Ticket Management System? The “ticket management system” is a software application that helps companies track and manage incoming customer service requests. In businesses that serve customers in large…
Customer service: Reflective listening while dealing with an angry customer Reflective Listening: A key to great customer service. When your job is to handle customer inquiries daily, I’m sure you…