Launched in 1994, Amazon is the biggest giant in the e-Commerce industry. As their tagline says, Amazon is the earth’s most customer-centric company, and the customers can confirm that it…
Customer Journey definition:Customer Journey is the sum of experiences that a customer goes through while interacting with your brand.The process is, you create a product, build your physical or digital…
The “ticket management system” is a software application that helps companies track and manage incoming customer service requests.In businesses that serve customers in large numbers, it is impossible to keep…
Reflective Listening: A key to great customer service. When your job is to handle customer inquiries daily, I’m sure you have faced some very disgruntled customers. You initiate a conversation,…
It is a fact that happy customers are the growth enhancers to your business. They are the ones, because of whom your business will elevate towards success. Hence, it is…