Read the industry’s latest tips, trends, and tactics
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“Outsource” Verb – /aʊtˈsɔːs/, obtain (goods or a service) by contract from an outside supplier. There are several factors because of which a company would consider outsourcing
Reflective Listening: A key to great customer service. When your job is to handle customer inquiries daily, I’m sure you have faced some very disgruntled
Ticket Management System: The “ticket management system” is a software application that helps companies track and manage incoming customer service requests. In businesses that serve
Are your customers satisfied? Are you taking the necessary measures if your customers are not satisfied with your service? What is Customer Satisfaction? Why CSAT