customer feedback You had access to a goldmine, but you didn’t consider digging as it was too much hard work. Same as you had plenty of customer feedback, but you didn’t…
5 common mistakes Being a customer support representative, you will encounter different kinds of customers throughout the day. While some will be easy going, others will be full of anger,…
5 Techniques to help you Understanding and meeting customers' needs can be tricky with the constantly changing market forces. So, in order to succeed, agents must become good listeners first…
knowledge-Centered Service Every customer service rep behind that screen is determined to acquire knowledge and pass that on to the customers through every conversation. The knowledge that lived in the…
Importance of aligning customer Since customers are the lifeblood of any organization, and the reason for its success and higher revenue, aligning customer support and customer success should be perhaps…