Outsourcing is an effective process of hiring a third party to handle your specific business processes. The practice of outsourcing has become a common phenomenon

A sales process is not just a series of steps. It is the beginning of your improved conversation with the prospect, more closed leads, and

You are trying your hands on travel agencies for the first time to plan a wonderful trip with your family. You are most likely to

Every customer care centre aims to resolve a customer’s query during the first call itself. However, sometimes businesses fail to provide a good solution during

Customer churn is one of the hardest pills to swallow for a business and yet, one of the important metrics to measure the company’s growth

How do you tell if your customers are satisfied with your service? Most customers do not bother to share genuine feedback. In such cases, assumptions

There is a lot of debate going on in the industry as to what aspect can be the game-changer in a customer’s experience when they

Customers’ confidence in agents is the cornerstone to solid, loyal relationships. Here are six ways agents can build that confidence. These ideas come from customer

In 1855, Walt Whitman described his reaction to a person in pain in his poem “Song of Myself.” “I do not ask a wounded person