Debunking 5 Outsourcing Myths: Customer Service

For years, falsehoods about outsourcing have been spread in many forms. And as you may have seen, myths do not only apply to the customer service industry but also to other
Outsourcing Myths
Outsourcing Myths

Outsourcing Myths

For years, falsehoods about outsourcing have been spread in many forms. And as you may have seen, myths do not only apply to the customer service industry but also to other industries such as retail, e-commerce, and healthcare. In reality, outsourcing is simply like any other tactical business operation. This indicates that the company’s objectives will be to maximize earnings, reduce investments, and maintain an efficient communication channel. You must outsource your customer service responsibilities to one of the best outsource customer support firms that is open and honest about their practices.

Outsourcing is the ladder to growth, profit, and productivity, but many are clueless about its perks. Outsourcing is clouded with myths, and, as a result, discriminatory thoughts and opinions compel you to believe that offshore outsourcing or outsourcing is detrimental to your organization. Before you can dispel these beliefs, you must learn how outsourcing functions for you. Is the data about your company secure in their hands? Are they producing high-quality results for you? Taking these factors into account, you will be able to gain a lot from outsourcing.

This blog aims to debunk these fallacies and show you how outsourcing can help you.

1. Myth: Outsourcing Customer Service Is Expensive

Debunking 5 Outsourcing Myths: Customer Service 1

Many companies believe that outsourcing services would be costly. In-house personnel may appear to be a long-term cost-cutting investment. However, the truth is that the cost of retaining an in-house workforce is significantly greater than the cost of outsourcing to customer service outsourcing businesses. Outsourcing is cost-effective since you can outsource to some other countries that can provide a similar quality or standard of work at a lower price as a full-time employee.

In-house services can be quite pricey with an in-house setting, training, electricity, workstation upkeep, technological maintenance, quality management, and data protection. Adding to that the fact that your own team is restricted to a 9-5 schedule, while outsourcing customer support organizations operate 24/7 a day, 7 days a week for the same or much less money!

2. Myth- You Lose Control Over Your Business

Debunking 5 Outsourcing Myths: Customer Service 2

You may be concerned about losing your brand recognition and client satisfaction as a result of losing control. In reality, when you choose the best customer service outsourcing providers, you will have the same level of control and discipline as if they were your own employees.

You will have a say in how workflows are set up, the company’s strategy, product, training atmosphere, call/email and live chat regularity, customer service team personnel, and so on.

Technological innovations and smart cross-platform enterprise solutions have made the real-time supervision of outsourced customer care organizations simpler than ever before.

3. Myth- Outsourcing is only for big organizations.

Debunking 5 Outsourcing Myths: Customer Service 3

Of course, outsourcing services are beneficial for large enterprises, but they are great in assisting small businesses with limited financial resources. Outsourcing is perfect for small enterprises because of the lower cost aspects. Outsourcing firms assist startups with long-term possibilities.

Startups and small businesses can certainly benefit from outsourcing because they are good at adapting and versatile enough to incorporate operating with a near-shore partner into their cultural context, while the outsourcer not only takes care of software development (which may not even be the start-core-business), but also adds value, experience, and know-how. Meanwhile, the startup may concentrate on its core functions.

If your firm is either small or large, it is worthwhile to look into a partner who specializes in coping with burdens, multi-tasking and difficulties.

4. Myth-Outsourcing drops the customer service quality

Debunking 5 Outsourcing Myths: Customer Service 4

The most crucial part of any customer service is its quality, as it can draw a distinction between a delighted and dissatisfied consumer. Maintaining quality also aids in customer retention. However, some businesses fear that their standards will not be met correctly by outsourcing customer service. 

This, however, is another fallacy; A reliable, professional outsourcing partner will provide excellent and efficient customer service by offering features such as 24/7 support, backups coverage for high call periods, multilingual assistance, and so on, striving for improved company operations augmentation and accomplishment.

5. Myth- Outsourcing companies don’t understand your need properly

Debunking 5 Outsourcing Myths: Customer Service 5

Partnering with an outsourcing firm is more advantageous since they will do their best to learn and grasp what you require and will provide you with only the cream of the crop to assist your organization to expand faster. They can help you supervise your virtual workers so you can concentrate on other aspects of your business.

Final words

Conclusively, as we can see, these are only myths or fallacies about outsourcing customer service, and it can be an excellent alternative if done correctly. Outsourcing to a dependable and effective outsourcing partner like BolsterBiz aids in providing exceptional customer service, resulting in enhanced customer satisfaction and revenues.

Need more details on outsourcing services? Contact our skilled professionals. We would be delighted to assist you.

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With there being 3.5 billion smartphone users in the world, mobile becomes one of the key elements of an omnichannel strategy. With the addition of hundreds of millions of users in a month, it makes sense for a customer to seek support on their mobile devices too.

According to a study conducted by SuperOffice, 90% of customers stated their customer service experience on mobile was negative and 52% of customers said that a poor mobile experience makes them less inclined to the brand. To improve on this factor, make it easier for your customer to navigate and get support. The top complaint of customers for customer service on a mobile site was “difficult to navigate”.

With there being 3.5 billion smartphone users in the world, mobile becomes one of the key elements of an omnichannel strategy. With the addition of hundreds of millions of users in a month, it makes sense for a customer to seek support on their mobile devices too.

According to a study conducted by SuperOffice, 90% of customers stated their customer service experience on mobile was negative and 52% of customers said that a poor mobile experience makes them less inclined to the brand. To improve on this factor, make it easier for your customer to navigate and get support. The top complaint of customers for customer service on a mobile site was “difficult to navigate”.

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