What are the best tools to manage your team’s shifts?
manage your team
Managing a team’s shifts can be a difficult task, especially when dealing with multiple employees and varying schedules. However, there are several tools that can be helpful for managing your support team’s shifts, including:
- Shift scheduling software: This type of tool allows you to create and publish shift schedules, track employee availability and time off requests, and communicate with your team about their schedules.
- Time and attendance tracking software: This type of tool allows you to track when your support team members are working and take breaks, as well as manage time off requests and approvals.
- Project management software: Some project management software, like Asana or Trello, have functionality, such as the ability to create and assign tasks, monitor progress, and interact with team members, that can be useful for planning and managing shifts.
- Shift swapping or trading platforms: These platforms allow your support team members to swap or trade shifts with one another, which can be helpful for managing coverage and addressing unexpected absences.
Here are some examples of shift scheduling and time and attendance tracking tools that can be helpful for managing your support team’s shifts:
- When I Work: Using this application, you can make and distribute shift schedules, track staff attendance and leave requests, and consult with your team about their schedules. It also provides a smartphone app for convenience while on the go.
- Deputy: This tool offers a range of features for shift scheduling and time tracking, including the ability to create and publish schedules, track employee attendance, and manage time off requests.
- Time Clock Wizard: This tool allows you to track employee attendance, create and publish shift schedules, and manage time off requests. It also offers a range of integrations with other tools and platforms, such as payroll and HR systems.
- Zenefits: This tool offers a range of HR and payroll features, including shift scheduling and time and attendance tracking. For convenience, while traveling, it also provides a smartphone app.
When choosing a tool to manage your team’s shifts, it’s important to consider the specific needs of your business and the features that are most important to you. Some tools may be more suited to businesses with a large number of employees, while others may be better for businesses with a small number of employees. It’s important to evaluate different tools and choose one that will help you streamline the scheduling process and make it easier for your team to manage their shifts.
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With there being 3.5 billion smartphone users in the world, mobile becomes one of the key elements of an omnichannel strategy. With the addition of hundreds of millions of users in a month, it makes sense for a customer to seek support on their mobile devices too.
According to a study conducted by SuperOffice, 90% of customers stated their customer service experience on mobile was negative and 52% of customers said that a poor mobile experience makes them less inclined to the brand. To improve on this factor, make it easier for your customer to navigate and get support. The top complaint of customers for customer service on a mobile site was “difficult to navigate”.
With there being 3.5 billion smartphone users in the world, mobile becomes one of the key elements of an omnichannel strategy. With the addition of hundreds of millions of users in a month, it makes sense for a customer to seek support on their mobile devices too.
According to a study conducted by SuperOffice, 90% of customers stated their customer service experience on mobile was negative and 52% of customers said that a poor mobile experience makes them less inclined to the brand. To improve on this factor, make it easier for your customer to navigate and get support. The top complaint of customers for customer service on a mobile site was “difficult to navigate”.