Going to outsource customer support in 2023? Find the potential cost savings of it.
outsource customer
There are several potential cost savings of outsourcing customer support:
- Labor costs: One of the main cost savings of outsourcing customer support is the potential to reduce labor costs. By outsourcing customer support to a third-party provider, you can eliminate the need to hire, train, and manage an in-house customer support team, which can save money on salaries, benefits, and other expenses.
- Infrastructure costs: Outsourcing customer support can also help reduce infrastructure costs, as you won’t need to invest in the hardware and software necessary to support an in-house customer support team.
- Training costs: By outsourcing customer support, you can eliminate the need to provide ongoing training to your in-house support team, which can save money on training expenses.
- Overhead costs: Outsourcing customer support can also help reduce overhead costs, such as the cost of office space, utilities, and other expenses associated with maintaining an in-house support team.
- Scalability: Outsourcing customer support can also provide greater flexibility in terms of the level of support you can offer, which can help reduce costs. For example, you can scale up or down the level of support you provide based on your business needs.
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With there being 3.5 billion smartphone users in the world, mobile becomes one of the key elements of an omnichannel strategy. With the addition of hundreds of millions of users in a month, it makes sense for a customer to seek support on their mobile devices too.
According to a study conducted by SuperOffice, 90% of customers stated their customer service experience on mobile was negative and 52% of customers said that a poor mobile experience makes them less inclined to the brand. To improve on this factor, make it easier for your customer to navigate and get support. The top complaint of customers for customer service on a mobile site was “difficult to navigate”.
With there being 3.5 billion smartphone users in the world, mobile becomes one of the key elements of an omnichannel strategy. With the addition of hundreds of millions of users in a month, it makes sense for a customer to seek support on their mobile devices too.
According to a study conducted by SuperOffice, 90% of customers stated their customer service experience on mobile was negative and 52% of customers said that a poor mobile experience makes them less inclined to the brand. To improve on this factor, make it easier for your customer to navigate and get support. The top complaint of customers for customer service on a mobile site was “difficult to navigate”.