How Can You Improve The Productivity Of Your Customer Support Team? 13
Leading a team, whether it consists of 10 team members or 100, is never easy. Grouping different types of people with different temperaments can often lead to clashes and miscommunication. No matter how productive your team is, there are always ways to be incorporated to take workplace productivity to a whole new level.

Set measurable and attainable goals

How Can You Improve The Productivity Of Your Customer Support Team? 14First, you have to step back and think about what exactly you want your team to be working on. Define key goals and take into consideration your team’s capacity to execute them.

Clarify each person’s role

How Can You Improve The Productivity Of Your Customer Support Team? 16Everyone on the team should be clear about each person’s role and the unique skills they have to support it. When they are clear on their roles, they overlap less and they’re more productive.

Instil a culture of coaching

How Can You Improve The Productivity Of Your Customer Support Team? 18Give your team feedback regularly, and coach them by asking questions and not giving them the answers. When people reach conclusions by themselves, they learn. And when people are learning, they’re engaged and productive.

Make use of the right technology

How Can You Improve The Productivity Of Your Customer Support Team? 20Leveraging modern technology can help your team keep their skills relevant and impactful, and get their work done more efficiently. Give them every opportunity to streamline their work and communication and make things less manual and time-consuming.

Reward your employees

How Can You Improve The Productivity Of Your Customer Support Team? 22Employees work best when given a reason to do so, probably a monetary one. They want their efforts to be appreciated and prefer to have a little more than a ‘virtual pat on the back from their bosses.