What are some new technologies that could enhance customer support in 2023?
new technologies
There are many new technologies that could enhance customer support in 2023. Some examples include:
- Chatbots: These AI-powered tools can handle routine customer inquiries and provide quick and accurate responses, freeing up human customer support staff to handle more complex issues.
- Virtual assistants: Customers can use virtual assistants like Amazon’s Alexa or Google Assistant to get help with product questions or troubleshooting.
- Video chat: Video chat tools like Zoom or Skype can enable customers to connect with support staff face-to-face, which can be especially helpful for more complex issues.
- Augmented reality (AR) and virtual reality (VR): These technologies can be used to create immersive customer support experiences, such as virtual product demonstrations or AR troubleshooting guides.
- Knowledge management systems: These systems can provide customers with access to a wealth of information, including frequently asked questions, troubleshooting guides, and product manuals.
By adopting these technologies, businesses can enhance the customer support experience and provide more efficient and effective support to their customers.
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With there being 3.5 billion smartphone users in the world, mobile becomes one of the key elements of an omnichannel strategy. With the addition of hundreds of millions of users in a month, it makes sense for a customer to seek support on their mobile devices too.
According to a study conducted by SuperOffice, 90% of customers stated their customer service experience on mobile was negative and 52% of customers said that a poor mobile experience makes them less inclined to the brand. To improve on this factor, make it easier for your customer to navigate and get support. The top complaint of customers for customer service on a mobile site was “difficult to navigate”.
With there being 3.5 billion smartphone users in the world, mobile becomes one of the key elements of an omnichannel strategy. With the addition of hundreds of millions of users in a month, it makes sense for a customer to seek support on their mobile devices too.
According to a study conducted by SuperOffice, 90% of customers stated their customer service experience on mobile was negative and 52% of customers said that a poor mobile experience makes them less inclined to the brand. To improve on this factor, make it easier for your customer to navigate and get support. The top complaint of customers for customer service on a mobile site was “difficult to navigate”.