outsource customer support
With the constantly shifting business environment, outsourcing has emerged as an effective method of cost-saving for companies of all sizes. In fact, Deloitte estimates that by 2023, global spending on outsourced services could hit the figure of up to $731 billion. This implies that in the following year, this multi-billion dollar industry will undoubtedly help businesses achieve better cost and quality benefits.
Customer support outsourcing is one of the most sought-after services by global organizations for enhancing their market value. Over the years, customer service has developed into a specialized industry that, among other things, calls for careful attention to recruiting skilled employees & training them and building out the necessary infrastructure. As a result, businesses began outsourcing their customer support activities to outsourcing firms in order to cut costs and allocate resources more effectively within their main business models.
Customers’ expectations are increasing day by day. Outsourcing services could be your best option if you want to guarantee high customer satisfaction at a lower cost.
Customer Support Outsourcing: Watch out for these trends in 2023
1.The emergence of omnichannel support
Increasingly, customers prefer to engage with the support representative via the channel of their choice. As a company, offering omnichannel assistance can help you establish a smooth customer experience and maximize client satisfaction. However, it can be difficult for many businesses to manage multiple channels solely on their own.
Customer service outsourcing offers a myriad of omnichannel support options, including email, live chat, voice calls, technical assistance, social media, and many more. If the customers have multiple options to reach the company for any assistance, their level of satisfaction can significantly rise.
2. Less tolerance for delayed customer support
According to a HubSpot report, 33% of customers get most frustrated by having to wait on hold. Even 66% of US internet adults believe that the most essential thing a business can do to offer good online customer care is to value their time.
Customer patience is receding with time. They seek an immediate and complete solution to their problems. When you outsource to a specialist service provider that offers 24/7 customer support services, your customers will find it easier to do business with you. Additionally, it implies that you can support and cater to global clients.
Your customers will not have to wait long for their concerns to be resolved because they have access to a significant customer support service 24*7.
3. Customers will turn to social media.
About 63% of customers favor social media over traditional channels, with 35% expecting businesses to provide support there. In 2023, this trend will continue to rise. It’s high time for brands to organize their customer service on social media.
Your social media support is fully covered when you outsource customer support services to a comprehensive service provider like BolsterBiz. Your clients will be able to get the same professional guidance they would get in-store while remaining in their own homes.
Closing it
As 2023 draws closer, you will be preparing a business plan for the upcoming year. It’s a wise idea for you to incorporate outsourcing in your business operations to be one step ahead of your competitors. Choose the right outsourcing partner who can take the burden off your shoulders through careful planning and execution.
At BolsterBiz, we understand that every business has unique requirements when it comes to customer support outsourcing and our experienced team stands ready to help you with the best services in 2023 and beyond. Connect with us today.
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With there being 3.5 billion smartphone users in the world, mobile becomes one of the key elements of an omnichannel strategy. With the addition of hundreds of millions of users in a month, it makes sense for a customer to seek support on their mobile devices too.
According to a study conducted by SuperOffice, 90% of customers stated their customer service experience on mobile was negative and 52% of customers said that a poor mobile experience makes them less inclined to the brand. To improve on this factor, make it easier for your customer to navigate and get support. The top complaint of customers for customer service on a mobile site was “difficult to navigate”.
With there being 3.5 billion smartphone users in the world, mobile becomes one of the key elements of an omnichannel strategy. With the addition of hundreds of millions of users in a month, it makes sense for a customer to seek support on their mobile devices too.
According to a study conducted by SuperOffice, 90% of customers stated their customer service experience on mobile was negative and 52% of customers said that a poor mobile experience makes them less inclined to the brand. To improve on this factor, make it easier for your customer to navigate and get support. The top complaint of customers for customer service on a mobile site was “difficult to navigate”.