Author: Gautam Gayan

Designing and delivering end-to-end services or products to establish a great customer experience is the main objective of every organization. To accomplish this, the entire organization must work together, hand in hand, to achieve the common goal. However, there are…

Companies spend a lot of time brainstorming ways to attract new customers. Instead, they can choose a more effortless and effective way to enhance their customer base by leveraging existing customers to attract new ones. Businesses must create loyalty programs…

In times of surging customer expectations and market competition, companies shouldn’t settle for anything suboptimal. Businesses already equipped with the right tools for their support team are moving on the right path to success compared to those who don’t. In…

Sam started building a treehouse for his children. He needed no instructions and kept doing the necessary until halfway through; the pieces stopped fitting together. He realized he might have made some critical errors at the early stage, so he…

While you are having the most talented customer support team, your service process is going quite well, and you are able to resolve maximum customer queries, the company’s mediocre services can suddenly drag you back to the square one where you…