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Read the industry’s latest tips, trends, and tactics
VIBGYOR: How to skyrocket your cold email response rate?
Cold emails are one of the best ways to reach a mass audience. It is cost-effective, it is easy, and most importantly, it works. But
How Amazon provides the best customer service?
Launched in 1994, Amazon is the biggest giant in the e-Commerce industry. As their tagline says, Amazon is the earth’s most customer-centric company, and the
What is Customer Journey?
Customer Journey definition: Customer Journey is the sum of experiences that a customer goes through while interacting with your brand. The process is, you create
Things to know before outsourcing: Small business and startups
“Outsource” Verb – /aʊtˈsɔːs/, obtain (goods or a service) by contract from an outside supplier. There are several factors because of which a company would consider outsourcing
Customer service: Reflective listening while dealing with an angry customer.
Reflective Listening: A key to great customer service. When your job is to handle customer inquiries daily, I’m sure you have faced some very disgruntled
What is Ticket Management System? What are the best Ticket Management Softwares in 2019?
Ticket Management System: The “ticket management system” is a software application that helps companies track and manage incoming customer service requests. In businesses that serve
Happy employees equals happy customers.
Happy Employees and Happy customers It is a fact that happy customers are the growth enhancers to your business. They are the ones, because of
Outsourcing: A growth enhancer to your business
Outsourcing As a start-up organization, it is tough to keep up with all the tasks associated with your business. Your time is of the essence
Customer satisfaction: Score that reflects your ability to retain and acquire more customers.
Are your customers satisfied? Are you taking the necessary measures if your customers are not satisfied with your service? What is Customer Satisfaction? Why CSAT