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Read the industry’s latest tips, trends, and tactics

Why Human Customer Service Is Still Essential In A World Of Automation and Chatbots
Futuristic technology, which past generations imagined in science fiction novels and films, is now a reality. We have approached a major milestone in customer service,

How To Train Your Customer Support Team To Be Empathetic- Top 5 Strategies
Offering excellent customer service is no longer merely a “wonderful to have” service – it is quickly becoming the deciding factor between business success and

Top Tips That Can Help You Elevate The Customer Service Standards
Businesses have come far ahead of the conventional demand-delivery approach in today’s fast-paced corporate environment. A great product isn’t always what draws new consumers or

Ten Email Etiquettes every customer support agent should be taught
Email etiquette is an important aspect of customer support, especially in the virtual world where most interactions are done online through email rather than in

Omnichannel Customer Support
We are in a new age of business. At this age, customers don’t expect you to just do the needful. This is a time, where

The New Normal Of Customer Service
It has been 429 days since the first case of covid came into light and the world as we knew changed. Businesses had to pivot

VIBGYOR: How to skyrocket your cold email response rate?
Cold emails are one of the best ways to reach a mass audience. It is cost-effective, it is easy, and most importantly, it works. But not

How Amazon provides the best customer service?
Launched in 1994, Amazon is the biggest giant in the e-Commerce industry. As their tagline says, Amazon is the earth’s most customer-centric company, and the

What is Customer Journey Map?
Customer Journey definition: Customer Journey is the sum of experiences that a customer goes through while interacting with your brand.The process is, you create a