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Read the industry’s latest tips, trends, and tactics
Ten Email Etiquettes every customer support agent should be taught
Email etiquette is an important aspect of customer support, especially in the virtual world where most interactions are done online through email rather than in
Omnichannel Customer Support
We are in a new age of business. At this age, customers don’t expect you to just do the needful. This is a time where
The New Normal Of Customer Service
It has been 429 days since the first case of covid came into light and the world as we knew changed. Businesses had to pivot
Fatal Sins of Customer Service
“Excellent customer service is the number one job in any company! It is the personality of the company and the reason customers come back.
How Amazon provides the best customer service?
Launched in 1994, Amazon is the biggest giant in the e-Commerce industry. As their tagline says, Amazon is the earth’s most customer-centric company, and the
What is Customer Journey Map?
Customer Journey definition: Customer Journey is the sum of experiences that a customer goes through while interacting with your brand. The process is, you create
Things to know before outsourcing: Small business and startups
“Outsource” Verb – /aʊtˈsɔːs/, obtain (goods or a service) by contract from an outside supplier. There are several factors because of which a company would consider outsourcing
Customer service: Reflective listening while dealing with an angry customer.
Reflective Listening: A key to great customer service. When your job is to handle customer inquiries daily, I’m sure you have faced some very disgruntled