Author: Gautam Gayan

Sam started building a treehouse for his children. He needed no instructions and kept doing the necessary until halfway through; the pieces stopped fitting together. He realized he might have made some critical errors at the early stage, so he…

While you are having the most talented customer support team, your service process is going quite well, and you are able to resolve maximum customer queries, the company’s mediocre services can suddenly drag you back to the square one where you…

Many customer service agents are still working hard to master the art of handling customers. Delivering a satisfactory customer experience can help retain your customers and make your business thrive. However, it’s not as easy as it sounds. Especially with customers who start…

Futuristic technology, which past generations imagined in science fiction novels and films, is now a reality. We have approached a major milestone in customer service, with more businesses flocking to AI in the forms of robotic process automation, chatbots, and…

Offering excellent customer service is no longer merely a “wonderful to have” service – it is quickly becoming the deciding factor between business success and failure. Fortunately, today’s businesses can harness their power by focusing on one key characteristic- empathy.…