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Author: Gautam Gayan

Customer service: Reflective listening while dealing with an angry customer 4

Customer service: Reflective listening while dealing with an angry customer

When your job is to handle customer inquiries daily, I’m sure you have faced some very disgruntled customers. You initiate a conversation, and you immediately think this is going to ruin your day. The customer is so frustrated that he/she…

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Happy employees equals happy customers 5

Happy employees equals happy customers

It is a fact that happy customers are the growth enhancers to your business.  They are the ones, because of whom your business will elevate towards success. Hence, it is crucial that you take the necessary measures to make sure…

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Outsourcing: A growth enhancer to your business 6

Outsourcing: A growth enhancer to your business

As a start-up organization, it is tough to keep up with all the tasks associated with your business. Your time is of the essence as you will have to focus on all sections of your company to make sure that…

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Things to know before outsourcing: Small business and startups 7

Things to know before outsourcing: Small business and startups

According to a study by Clutch, more than a third of small businesses outsource at least part of their business operations. If you’re a small business or a startup, outsourcing can provide you a range of advantages. There are several factors you…

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Customer satisfaction: Score that reflects your ability to retain and acquire more customers 8

Customer satisfaction: Score that reflects your ability to retain and acquire more customers

Are your customers satisfied? Are you taking the necessary measures if your customers are not satisfied with your service? What is Customer Satisfaction? Why CSAT play a vital role in your organization?  Having these questions as a growing organization or…

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