Author: Gautam Gayan

We are in a new age of business. At this age, customers don’t expect you to just do the needful. This is a time where going above and beyond is the norm. One of the ways to go above and…

Launched in 1994, Amazon is the biggest giant in the e-Commerce industry. As their tagline says, Amazon is the earth’s most customer-centric company, and the customers can confirm that it is true. Amazon is known for its pleasing customer experience,…

Customer Journey definition: Customer Journey is the sum of experiences that a customer goes through while interacting with your brand. The process is, you create a product, build your physical or digital presence, the customers visit you, purchases your product,…

When your job is to handle customer inquiries daily, I’m sure you have faced some very disgruntled customers. You initiate a conversation, and you immediately think this is going to ruin your day. The customer is so frustrated that he/she…

It is a fact that happy customers are the growth enhancers to your business.  They are the ones, because of whom your business will elevate towards success. Hence, it is crucial that you take the necessary measures to make sure…