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Author: Gautam Gayan

Outsourcing: A growth enhancer to your business 4

Outsourcing: A growth enhancer to your business

As a start-up organization, it is tough to keep up with all the tasks associated with your business. Your time is of the essence as you will have to focus on all sections of your company to make sure that…

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Things to know before outsourcing: Small business and startups 5

Things to know before outsourcing: Small business and startups

According to a study by Clutch, more than a third of small businesses outsource at least part of their business operations. If you’re a small business or a startup, outsourcing can provide you a range of advantages. There are several factors you…

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Customer satisfaction: Score that reflects your ability to retain and acquire more customers 6

Customer satisfaction: Score that reflects your ability to retain and acquire more customers

Are your customers satisfied? Are you taking the necessary measures if your customers are not satisfied with your service? What is Customer Satisfaction? Why CSAT play a vital role in your organization?  Having these questions as a growing organization or…

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Remote Workforce Solutions: Is your habit of handling every aspect of your business affecting your growth? 7

Remote Workforce Solutions: Is your habit of handling every aspect of your business affecting your growth?

It is logical that you work on all aspects of your business in the initial phase. It may not be possible hiring people on day 1, as there are circumstances that will not allow you to do that. Nonetheless, when…

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Customer service: How to handle holiday rush

Companies with seasonality in their businesses experience an increased number of customer service requests in the holiday season.  This is the time when you have the opportunity to create promoters in your customers through swift customer service. However, it is…

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