A study by Gartner indicates that “the average financial impact of poor data quality on businesses is $9.7 million per year.” When the data collected is of subpar quality, it can have an adverse impact on customer service, employee productivity,…
Day: May 1, 2024
Customer support plays a pivotal role in today’s fast-paced digital world. It helps elevate brand reputation and customer loyalty. But, as a business leader, are you aware of the tier one outsourcing in customer support service? As a…
In today’s digital age, establishing a web presence is critical for businesses. According to a PR Newswire study, more than half of internet users base their opinion of a brand on the company’s web design. Thus, a good website is…
Managing customer queues during peak hours is a challenge that every business owner faces. Queues are typical during peak hours, particularly in industries such as retail, hospitality, banking, and healthcare. Long wait times not only upset customers but also affect…
With the rise of digital technologies and the increasing availability of information, customers have become more demanding and discerning. Customers won’t acknowledge poor or even mediocre experiences anymore. According to Emplifi, after just two to three experiences of poor customer…