Customer Journey definition: Customer Journey is the sum of experiences that a customer goes through while interacting with your brand. The process is, you create a product, build your physical or digital presence, the customers visit you, purchases your product,…
When your job is to handle customer inquiries daily, I’m sure you have faced some very disgruntled customers. You initiate a conversation, and you immediately think this is going to ruin your day. The customer is so frustrated that he/she…
