Product releases are exhilarating moments for any organization, marking the culmination of hard work and innovation. However, the excitement can quickly turn into chaos if support teams aren’t adequately prepared for the changes that come with new releases. In this…
Did you know? SLA agreements will form the bedrock of any service-based relationship. According to Gartner, companies with an SLA in place experience up to 25% increase in customer satisfaction. Also, they experienced 20% reduced service-related disputes. But what classifies…
A vast majority of sales representatives believe that accurate and complete customer information is essential for successfully implementing a CRM system. When the information within a CRM system is cleansed and kept up-to-date, it ensures that the customer reference data…
In 2023, 91.9% of firms achieved value from their data and analytics investments. The transformative power of data analytics is revolutionizing numerous sectors, reshaping the way businesses operate and make informed decisions. Here are the top industries that benefit the…
Are you a business leader who has outsourced services to a third party? Have you signed a service level agreement (SLA)? But do you know about SLA breaches? SLAs sketch the quality, performance, and service availability. It bridges a…