Businesses usually treat a customer “Churned” when a certain period passes, and there is no customer activity with your business. The total cost of the customer churn includes both lost revenue and marketing expenses involved in replacing the churned customer…
Outsourcing your customer support is a big strategic move with huge rewards. While you may have chosen your provider after much go through, the current outsourcing relationship isn’t outputting what you’ve expected. And now you want to shift! There may…
As a business owner or support representative, it’s essential to set the right support expectations with your users. The way you handle your customers’ expectations can have a big impact on how they feel about your business. Your users could…
Most businesses face this common dilemma of whether to outsource digital marketing services or not. Outsourcing offers a viable solution for businesses to leverage external expertise to create and implement a successful digital marketing strategy. For standard digital marketing outcomes,…
Delivering solutions to customers efficiently is one of the major objectives of leveraging bot solutions. As a result, the repetitive processes can be automated and the support team can focus on tasks that bring more value and involve advanced issues.…