In today’s fast-paced business world, customer support is no longer just a department. It’s a competitive advantage. Businesses that fail to provide timely and efficient customer service outsourcing risk losing customers to competitors who do.
That’s why customer support outsourcing has become a strategic move for businesses. It aims to scale efficiently while maintaining high service quality.
A study by HubSpot found that 93% of customers are likely to make repeat purchases from companies with excellent customer service. However, managing an in-house support team can be costly and time-consuming.
This is where BolsterBiz, the #1 customer support outsourcing company in the US, steps in. We help businesses offer round-the-clock, high-quality support without breaking the bank.
In this blog, we’ll explore what customer support outsourcing is, its benefits, the types of outsourced support. And why BolsterBiz is the best choice for businesses looking to scale their customer service operations efficiently.
What is Customer Support Outsourcing?
Customer support outsourcing is the process of delegating customer service operations to a third-party provider called business process outsourcing vendors (BPOs). Instead of hiring and managing an in-house team, businesses partner with a specialized outsourced customer service company. They give them access to handle customer inquiries, complaints, and technical support on their behalf.
This approach allows businesses to:
- Reduce operational costs by eliminating the need for in-house hiring and training.
- Provide 24/7 support to customers across different time zones.
- Leverage specialized expertise from trained professionals who handle customer interactions efficiently equipped with a heavy knowledge base.
- Scale customer service operations without the hassle of recruitment and training.
By outsourcing, companies can focus on core business functions while ensuring customers receive the best possible support experience.
Looking for the top customer support outsourcing companies in the US? BolsterBiz is your one-stop solution. Find out why.
Types and Advantages of Customer Support Outsourcing
Types of Customer Support Outsourcing
Businesses can choose from various types of customer support outsourcing models based on their needs:
- Omnichannel Support – Offering support across phone, email, live chat, social media, SMS, and in-app channels to ensure customers can reach out via their preferred medium.
- Multilingual Support – Providing assistance in multiple languages to cater to a global customer base.
- Remote Help Desk Support – Outsourcing technical support and troubleshooting services for products and software.
- Dedicated Support Teams – Hiring a dedicated team that functions as an extension of the in-house staff, maintaining brand consistency.
- 24/7 Support Services – Ensuring round-the-clock customer assistance, even outside standard business hours.
Also, you must know how to choose the right customer support outsourcing companies in US. It is crucial to meet your needs along with the budget. Compare each customer support pricing model and choose the best.
Benefits of Customer Support Outsourcing
Outsourcing customer support offers several advantages:
- Cost Savings – Outsourced services significantly reduce hiring, training, and infrastructure costs.
- Faster Response Times – Trained agents handle queries efficiently, leading to quicker resolution times.
- Improved Customer Satisfaction – Quality support leads to higher customer retention and positive reviews.
- Scalability – Businesses can quickly scale their support teams during peak seasons without long-term commitments.
- Expert Support Agents – Outsourced teams consist of trained professionals with expertise in handling diverse customer needs.
- Focus on Core Business Functions – Free up internal resources to focus on product development, marketing, and growth.
Learn more about the benefits of customer support outsourcing here.
6 Reason to Choose BolsterBiz, the #1 Customer Support Outsourcing Company in the US
As a leader and if you're into service-oriented business you must understand the importance of good quality customer support. It is the key to success.
If you're looking for a BPO service provider, BolsterBiz is your place to go to get the best customer support solutions. Let's find out the 6 reasons why BolsterBiz is the #1 customer support outsourcing company in the US.
1. Round-the-clock support for Unmatched Customer Satisfaction
Customers expect instant responses—whether it’s day or night. With BolsterBiz, businesses can offer 24/7 customer support without maintaining an in-house night shift team. Our offshore teams ensure seamless assistance across different time zones, helping businesses deliver exceptional service at any hour.
A report by Gartner states that 64% of consumers expect real-time support at all times, emphasizing the importance of always-on customer service.
2. Omnichannel Support for Seamless Communication
Today’s customers interact with businesses across multiple platforms. Some prefer live chat, while others reach out via email, social media, or phone calls. BolsterBiz offers a fully integrated omnichannel support system, ensuring businesses can assist customers on their preferred channels.
Our omnichannel support includes:
- Phone Support – Personalized assistance for urgent queries.
- Live Chat – Instant responses for real-time engagement.
- Email Support – Professional and detailed query resolutions.
- Social Media Support – Managing complaints and inquiries on platforms like Facebook, Twitter, and Instagram.
- In-App Support & SMS – Seamless assistance directly within mobile applications.
According to Microsoft, 90% of customers expect a seamless experience across multiple channels, making omnichannel support a must-have for modern businesses.
3. Significant Cost Savings Without Compromising Quality
Hiring and training an in-house support team can be expensive. With BolsterBiz, companies can cut operational costs by up to 60% while maintaining high-quality service. Our outsourcing solutions eliminate expenses related to:
- Employee salaries and benefits
- Infrastructure and office space
- Training and onboarding costs
A study by Deloitte found that 59% of businesses outsource customer support primarily to reduce costs, making it a smart financial decision.
4. Global Talent & Multilingual Support for International Growth
Expanding into international markets? BolsterBiz provides multilingual customer support, allowing businesses to cater to diverse audiences worldwide.
Our support teams include trained professionals who handle customer inquiries in multiple languages, helping brands build trust and engagement in different regions.
Benefits of multilingual support:
- Eliminates language barriers
- Enhances customer experience for international clients
- Increases brand credibility in global markets
5. Customized Support Solutions that Align with Your Brand
Unlike generic outsourcing services, BolsterBiz customizes its approach to match each client’s unique brand voice and service requirements. Our teams undergo specialized training to:
- Understand brand tone and customer expectations
- Follow industry best practices tailored to business needs
- Deliver support solutions that maintain consistency and quality
6. Hassle-Free Scalability to Meet Business Growth Demands
Whether handling seasonal spikes or expanding operations, BolsterBiz offers flexible scaling options. Businesses can easily increase or decrease support team sizes based on demand—without the complexity of hiring and layoffs.
Scalability benefits:
- Quickly expand teams during peak seasons (e.g., holiday sales, product launches)
- Reduce costs during slower periods without long-term commitments
- Avoid workforce management headaches while maintaining service excellence
With BolsterBiz, the #1 customer support outsourcing company, businesses gain access to a trusted customer support outsourcing company in the US. We are known for handling customer service prioritizing cost-efficiency, customer satisfaction, and operational flexibility.
Also, in a recent listing, BolsterBiz was named among the top 5 customer support outsourcing companies in the US by DesignRush.
The BolsterBiz Advantage
Partnering with BolsterBiz means accessing a flexible, brand-focused, cost-effective customer support service solution that drives growth.
Why Choose BolsterBiz?
- Flexible Approach – We adapt our working style based on your evolving business needs.
- Account-Level Management – Dedicated account managers ensure seamless service delivery.
- Industry Best Practices – Our team follows customer service trends and standards catering across various communication channels.
- Onboarding Global Talent – We hire and train top-tier customer support agents.
- Affordable Pricing – High-quality service including affordable customer care support at cost-effective rates.
Our case studies are a testimonial to our unwavering success and undivided commitment to our client’s needs. See how BolsterBiz helped ShipBob maximize their productivity and operational success.
Get Started with BolsterBiz Today
If you’re looking for a reliable customer support outsourcing company in the US, BolsterBiz is the perfect partner offering the best and good customer service in the US. We offer scalable, high-quality support services that help businesses grow without the hassle of managing in-house teams.
Get a Quote Now and take your customer service to the next level!
