In your company leadership, you will encounter many moments when you achieve significant milestones in development, adoption, and growth. But the best moments are when you remember your first sale, first recruit, and first repeat customer. That was the start;…
Bad customer service is not always loud; it can silently and clearly harm your brand. One bad behavior can lead to canceled subscriptions, unanswered emails, and negative reviews. You will end up with low customer loyalty, satisfaction, and retention. As…
Are you an Ecommerce company leader? Do you also want to build a robust and loyal customer retention rate? Well, that is not an easy task, right? As a company leader, that too in the Ecommerce industry, your primary goal…
Every CX leader thinks about numbers experically when it comes to improving overall customer experience. Right? But only a few truly understand what those numbers say about customers. Customer satisfaction shapes retention, referrals, and revenue. Teams feel the impact when…
Great customer service stays with people. Long after the product breaks. Long after the refund is processed. In 2026, customers switch brands fast. Sometimes with only one mouse click. That makes service more important than features or pricing. This is…
