Running an e-commerce business can be a lot of work. So many different tasks need to be done, from managing inventory and processing orders to marketing and customer service. It can be challenging to keep up with everything, especially if…
The season of festivals is approaching! While you may be excited about the holidays, have you prepared cover for your customer support? The only challenge that you may face during the season is the availability of support staff to handle…
Quality customer service is not just a mere buzzword; it’s the cornerstone upon which successful businesses build lasting relationships and sustainable growth. But what exactly defines exceptional service? What are the core principles behind it? In this insightful blog, we…
Two primary approaches dominate customer service strategies – proactive and reactive. Both methodologies aim to address customer needs, but they differ significantly in their execution and impact. Let’s explore the differences between proactive and reactive customer service, their respective benefits,…
Customer Relationship Management (CRM) systems play a pivotal role in collecting, organizing, and analysing customer data. However, inaccurate and outdated information within CRM databases can hinder effective decision-making. CRM cleansing is a critical practice aimed at maintaining the integrity and…