A vast majority of sales representatives believe that accurate and complete customer information is essential for successfully implementing a CRM system. When the information within a CRM system is cleansed and kept up-to-date, it ensures that the customer reference data…
Are you a business leader who has outsourced services to a third party? Have you signed a service level agreement (SLA)? But do you know about SLA breaches? SLAs sketch the quality, performance, and service availability. It bridges a…
To guide you on the journey towards support excellence, we present the ultimate customer service checklist. In this detailed checklist, we unravel the essential components that comprise outstanding customer service. Think of it as a meticulous blueprint, a checklist of…
Running an e-commerce business can be a lot of work. So many different tasks need to be done, from managing inventory and processing orders to marketing and customer service. It can be challenging to keep up with everything, especially if…
The season of festivals is approaching! While you may be excited about the holidays, have you prepared cover for your customer support? The only challenge that you may face during the season is the availability of support staff to handle…