According to a report by The Insight Partners, the global virtual assistant market is projected to reach USD 47.57 billion by 2028. Despite the widespread adoption and undeniable benefits of virtual assistant services, these are often plagued by misconceptions and myths.…
E-commerce has completely transformed the shopping experience, enhancing convenience and accessibility more than ever before. With just a few clicks, customers can explore a vast array of products and services, place orders, and have them delivered right to their doorstep.…
Small businesses face a variety of challenges like limited resources, tight budgets, and the need to wear multiple hats can often hinder their productivity and growth potential. However, there is a solution that can help alleviate these burdens and provide…
The Net Promoter Score (NPS) is a valuable metric that helps businesses measure customer loyalty and gauge their overall satisfaction. The right NPS survey timing is necessary to get the rawest feedback and avoid survey fatigue. Sending it too early gets…
Using a tier customer support model gives a business an effective way to allocate resources, escalate issues to a higher tier (if required), and ensure each customer inquiry gets the right attention. While tier 1 level support primarily handles common…