Outsourcing has undoubtedly emerged as the best practice for both small and large businesses looking for assistance with a wide variety of services. The increasing popularity of outsourcing is proof that business owners can now get subject matter expertise at…
Your knowledge base should be created with the purpose of making your customers self-independent while looking for a solution and information about your product and/or services. According to some studies, 67% of customers in SaaS workspaces prefer self-service, with 91%…
You had access to a goldmine, but you didn’t consider digging as it was too much hard work. Same as you had plenty of customer feedback, but you didn’t analyze it as the data was too big. This is a…
Every customer service rep behind that screen is determined to acquire knowledge and pass that on to the customers through every conversation. The knowledge that lived in the minds of the customer service reps has benefitted the customers while resolving…
Since customers are the lifeblood of any organization, and the reason for its success and higher revenue, aligning customer support and customer success should be perhaps the most important thing to do. Among all the departments in an organization, customer…