You had access to a goldmine, but you didn’t consider digging as it was too much hard work. Same as you had plenty of customer feedback, but you didn’t analyze it as the data was too big. This is a…
Every customer service rep behind that screen is determined to acquire knowledge and pass that on to the customers through every conversation. The knowledge that lived in the minds of the customer service reps has benefitted the customers while resolving…
Since customers are the lifeblood of any organization, and the reason for its success and higher revenue, aligning customer support and customer success should be perhaps the most important thing to do. Among all the departments in an organization, customer…
In 2023, customer service will become more important than ever for a company’s growth. According to a study, 96% of customers feel excellent customer service builds trust. Clearly, this number shows their sentiment with respect to customer service. Understandably, the job…
While great business strategies and cutting-edge technologies have been a significant factor in delivering exceptional customer service, empowering your employees is something that can make an overall colossal difference. Behind every computer screen, there is a talented and knowledge-hungry customer…