Businesses have come far ahead of the conventional demand-delivery approach in today’s fast-paced corporate environment. A great product isn’t always what draws new consumers or even what sustains them — it’s service. Customers are the heart of every enterprise and…
Email etiquette is an important aspect of customer support, especially in the virtual world where most interactions are done online through email rather than in person. Though it’s easy to ignore these rules of email etiquettes when you’re dealing with…
We are in a new age of business. At this age, customers don’t expect you to just do the needful. This is a time where going above and beyond is the norm. One of the ways to go above and…
Launched in 1994, Amazon is the biggest giant in the e-Commerce industry. As their tagline says, Amazon is the earth’s most customer-centric company, and the customers can confirm that it is true. Amazon is known for its pleasing customer experience,…
Customer Journey definition: Customer Journey is the sum of experiences that a customer goes through while interacting with your brand. The process is, you create a product, build your physical or digital presence, the customers visit you, purchases your product,…