When your job is to handle customer inquiries daily, I’m sure you have faced some very disgruntled customers. You initiate a conversation, and you immediately think this is going to ruin your day. The customer is so frustrated that he/she…
It is a fact that happy customers are the growth enhancers to your business. They are the ones, because of whom your business will elevate towards success. Hence, it is crucial that you take the necessary measures to make sure…
Are your customers satisfied? Are you taking the necessary measures if your customers are not satisfied with your service? What is Customer Satisfaction? Why CSAT play a vital role in your organization? Having these questions as a growing organization or…
It is logical that you work on all aspects of your business in the initial phase. It may not be possible hiring people on day 1, as there are circumstances that will not allow you to do that. Nonetheless, when…
Companies with seasonality in their businesses experience an increased number of customer service requests in the holiday season. This is the time when you have the opportunity to create promoters in your customers through swift customer service. However, it is…