A smooth-running support team is the backbone of any successful customer-centric organization. But keeping them equipped with the latest information on bugs, features, and workflow changes can be a constant challenge. Fear not, fellow support champions, for this blog is…
Are you a business leader looking for peak service performance in this fast-paced digital world? Do you understand Service Level Agreements (SLA) and their types? No? Then you’ve come to the right place. From customer support outsourcing to IT staff…
The holiday season brings joy and festive cheer, but for customer support teams, it often means increased workload and challenging schedules. Managing customer support efficiently during this period requires thoughtful strategies that not only ensure adequate coverage but also maintain…
Product releases are exhilarating moments for any organization, marking the culmination of hard work and innovation. However, the excitement can quickly turn into chaos if support teams aren’t adequately prepared for the changes that come with new releases. In this…
Did you know? SLA agreements will form the bedrock of any service-based relationship. According to Gartner, companies with an SLA in place experience up to 25% increase in customer satisfaction. Also, they experienced 20% reduced service-related disputes. But what classifies…