Data is critical to understanding customer behavior, optimizing operations, and making data-driven decisions for a competitive advantage. However, a shocking statistic reveals that the average company doesn’t use 60-70% of its data analytics. Almost three-quarters of the information they gather…
Recent research indicates that 81% of customers make an initial attempt to resolve issues independently before resorting to reaching out to a live representative. The rising trend of customer seeking self-service is a testament to the changing dynamics of customer interaction…
A recent eye-opening report underscores a key principle: enhancing customer retention rates by a mere 5% can yield a staggering 95% increase in profits. While the pursuit of both KPIs remains a priority for businesses, there’s a business asset that…
Have you carefully considered your customer journey and identified specific gaps? At times, potential customers may exit during different stages of their journey. One of the likely reasons for their departure could be that your business wasn’t effectively addressing their…
According to a survey, 80% of consumers are likely to make a purchase from a business that provides personalized experiences. By leveraging data analytics to gain insights into customer preferences, behavior, and history across various channels, customer support agents can enhance…