Today many companies, regardless of the size and nature of the business, aim to shape their service offerings based on a customer-centric approach. Reason? Well,…
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Without a proper queue management strategy in place, the work process of the agents will become a total mess. Establishing strong customer queue management is…
By With the constantly shifting business environment, outsourcing has emerged as an effective method of cost-saving for companies of all sizes. In fact, Deloitte estimates that by…
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Outsourcing has undoubtedly emerged as the best practice for both small and large businesses looking for assistance with a wide variety of services. The increasing…
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Your knowledge base should be created with the purpose of making your customers self-independent while looking for a solution and information about your product and/or…
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You had access to a goldmine, but you didn’t consider digging as it was too much hard work. Same as you had plenty of customer…
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Every customer service rep behind that screen is determined to acquire knowledge and pass that on to the customers through every conversation. The knowledge that…
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Since customers are the lifeblood of any organization, and the reason for its success and higher revenue, aligning customer support and customer success should be…
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In 2023, customer service will become more important than ever for a company’s growth. According to a study, 96% of customers feel excellent customer service builds…
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While great business strategies and cutting-edge technologies have been a significant factor in delivering exceptional customer service, empowering your employees is something that can make…
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In the past, people would use the phone to speak with a support professional if they had a problem. The method has changed significantly. According…
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With every passing day, businesses are witnessing a great surge in customer expectations. Today, living up to customer expectations has become a dire need for…
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