While you are having the most talented customer support team, your service process is going quite well, and you are able to resolve maximum customer queries,…
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Many customer service agents are still working hard to master the art of handling customers. Delivering a satisfactory customer experience can help retain your customers and make your…
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Futuristic technology, which past generations imagined in science fiction novels and films, is now a reality. We have approached a major milestone in customer service,…
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Offering excellent customer service is no longer merely a “wonderful to have” service – it is quickly becoming the deciding factor between business success and…
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Businesses have come far ahead of the conventional demand-delivery approach in today’s fast-paced corporate environment. A great product isn’t always what draws new consumers or…
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Email etiquette is an important aspect of customer support, especially in the virtual world where most interactions are done online through email rather than in…
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We are in a new age of business. At this age, customers don’t expect you to just do the needful. This is a time where…
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Launched in 1994, Amazon is the biggest giant in the e-Commerce industry. As their tagline says, Amazon is the earth’s most customer-centric company, and the…
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Customer Journey definition: Customer Journey is the sum of experiences that a customer goes through while interacting with your brand. The process is, you create…
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When your job is to handle customer inquiries daily, I’m sure you have faced some very disgruntled customers. You initiate a conversation, and you immediately…
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It is a fact that happy customers are the growth enhancers to your business. They are the ones, because of whom your business will elevate…
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As a start-up organization, it is tough to keep up with all the tasks associated with your business. Your time is of the essence as…
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