Email etiquette is an important aspect of customer support, especially in the virtual world where most interactions are done online through email rather than in…
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We are in a new age of business. At this age, customers don’t expect you to just do the needful. This is a time where…
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Launched in 1994, Amazon is the biggest giant in the e-Commerce industry. As their tagline says, Amazon is the earth’s most customer-centric company, and the…
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Customer Journey definition: Customer Journey is the sum of experiences that a customer goes through while interacting with your brand. The process is, you create…
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When your job is to handle customer inquiries daily, I’m sure you have faced some very disgruntled customers. You initiate a conversation, and you immediately…
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It is a fact that happy customers are the growth enhancers to your business. They are the ones, because of whom your business will elevate…
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As a start-up organization, it is tough to keep up with all the tasks associated with your business. Your time is of the essence as…
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According to a study by Clutch, more than a third of small businesses outsource at least part of their business operations. If you’re a small business…
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Are your customers satisfied? Are you taking the necessary measures if your customers are not satisfied with your service? What is Customer Satisfaction? Why CSAT…
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It is logical that you work on all aspects of your business in the initial phase. It may not be possible hiring people on day…
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Companies with seasonality in their businesses experience an increased number of customer service requests in the holiday season. This is the time when you have…
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