According to a study by Clutch, more than a third of small businesses outsource at least part of their business operations. If you’re a small business…

Are your customers satisfied? Are you taking the necessary measures if your customers are not satisfied with your service? What is Customer Satisfaction? Why CSAT…

It is logical that you work on all aspects of your business in the initial phase. It may not be possible hiring people on day…

Companies with seasonality in their businesses experience an increased number of customer service requests in the holiday season.  This is the time when you have…