Outsourced customer service has been an ultimate game changer for most companies. Businesses of all sizes were facing issues with tickets, enhancing customer engagement and increasing operational costs.
So, as a leader are you wanting to look for call centers and outsourcing solutions? Well, this blog will enlist the top customer support outsourcing companies in US for you to choose and compare in 2025.
But before we get into the details, let’s introduce you to customer support outsourcing services.
Maintaining excellent customer service is the need of the hour. The market is competitive, and you must stay ahead of the curve. Outsourcing a customer support team is the best option in such a scenario.
Around 90% of small business owners plan to use outsourcing services in the coming years.
Are you a business owner who is planning to outsource your customer support services? Well, you have come to the right place.
Here, we are unfolding the top ten customer support outsourcing companies in US in 2025. But, before you make your choice, let’s know some basics.
What is Outsourced Customer Support Service?
Customer support outsourcing means delegating or giving the lead to a third party or a Business Process Outsourcing (BPO) company to deal with your customer queries. An external company and a support team would work to solve your customer issues without the involvement of in-house teams.
Outsourced customer support is about partnering with a BPO who will manage your day-to-day customer service issues. Many companies of various sizes have adopted this approach.
Some of the key responsibilities and types of outsourced customer support services involve:
- Email support
- Customer care services
- Social media management
- Technical support
- Multilingual support, etc.
It is a cost-saving method that helps in-house teams manage other important tasks while managing your customer queries effectively. It helps enhance customer satisfaction and loyalty.
Any service-oriented company must know the importance of providing good quality customer service. That is the epitome of success. Like sales and marketing, customer support and service should be the priority, too.
BPOs help manage a huge number of tickets and customer queries. They handle every conversation with highly skilled and trained customer support representatives.
Advantages of Customer Support Outsourcing
Let’s be honest; no leader is an expert in every aspect of every field of their operations. Yes, leaders have a lot on their plate. Thus, they need a team to manage everything, especially customer satisfaction.
In such a scenario, startups and other companies can choose to outsource their services since outsourced customer support service has multiple benefits.
As per a study, 59% of companies outsource their services since it is a cost-saving approach. This is a perfect method for startups to increase productivity alongside customer satisfaction.
Investing in customer service operations with BPO is an effective solution as it helps reduce operation costs primarily and allows leaders to invest funds in core business needs.
Also, handing over customer support to skilled agents gives you access to a wide range of talent pools worldwide. It lets you deliver 24/7 services in different time zones. Additionally, companies that outsource their customer support can reduce payroll expenses.
Thus, it is imperative to choose the right service provider to continually improve your customer experience. Hence, this blog is about the top customer support outsourcing companies in the US that you must invest in. But first, let’s look at some of the other benefits of outsourcing.
1. Expanding Business Opportunities
Leaders can concentrate on business growth by outsourcing customer support to specialized service providers. Managing daily operations often consumes a significant portion of management's time, and customer support can be equally time-consuming.
To enable executives to focus on broader objectives, it’s essential to collaborate with top-tier service firms that possess the necessary expertise. These providers address customer inquiries effectively and offer valuable insights from various markets.
Such a strategic alliance empowers business leaders to drive their organizations toward innovative advancements while ensuring high levels of customer satisfaction.
Around 24% of small businesses opt for outsourcing to enhance their operational efficiency. It helps increase acknowledgment of outsourcing as a means to boost business productivity.
2. Overhead Cost Savings
Top customer support outsourcing companies can save a business a lot of money. Hiring and training an in-house team costs a lot. You must pay salaries, rent office space, buy equipment, and handle other expenses. Small businesses or startups may struggle with these costs.
Outsourcing removes most of these expenses. Companies only pay for the service they need. They don’t have to worry about office space, extra staff, or training. This makes outsourcing a cost-effective option.
3. Round-the-Clock Support
Many top customer support outsourcing companies have teams in different time zones. This means they can offer 24/7 customer service with dedicated agents ready to tackle every customer query. Customers can get help anytime, even outside regular business hours, experiencing higher customer satisfaction scores.
This is a big advantage if a business serves customers in different countries. No matter where the customer is, someone is always available to help. This improves customer satisfaction and builds trust.
4. Business Focus
Running a business takes time and effort. Handling customer service in-house can be a distraction. It takes focus away from important tasks like product development, marketing, and growth.
By outsourcing customer support, businesses can concentrate on what they do best. They don’t have to worry about answering customer calls or emails. Instead, they can focus on growing their company.
5. Enhanced Expertise
Outsourcing companies hire trained professionals. These experts know how to handle customer issues quickly and effectively. They have experience in different areas, such as software troubleshooting, billing, and product support.
Having skilled customer service agents means fewer mistakes. Customers get the right answers, and problems get solved faster. This improves the overall experience and keeps customers happy.
6. Increased scalability
Business needs change over time. Some months may have more customer inquiries, while others may have fewer. Hiring and firing staff to match demand can be difficult and costly.
Outsourcing makes it easy to scale customer support up or down. If a company needs more agents during a busy season, they can add them quickly. When demand drops, they can reduce the team without layoffs. This flexibility helps businesses stay efficient and cost-effective.
Now, let’s move on to the crux of this blog. Let’s dissect the top 10 customer support outsourcing companies in the US for you to choose from in 2025.
13 Top Customer Support Companies in US in 2025
Good customer support keeps customers happy and helps businesses grow. Many companies now outsource customer service to save money and improve quality.
The top customer support outsourcing companies in US provide a range of services, including phone, email, live chat, and social media support.
Outsourcing also makes it easier to handle customer questions at any time. Many companies offer CX solutions to improve customer experience. They also focus on data security to keep customer information safe.
Here are ten companies that can help businesses provide great customer support.
1. BolsterBiz
BolsterBiz helps businesses in the US provide high-quality customer support outsourcing service while keeping costs low. The company offers multilingual support, assisting businesses to serve customers from different countries. With remote help desk support, offshore teams work alongside in-house staff, ensuring smooth service across all time zones.
BolsterBiz also provides omnichannel support with efficient customer support outsourcing services. It allows customers to reach businesses on their preferred platform.
Businesses can easily engage with customers through SMS, phone, email, live chat, social media, or in-app support. This approach improves customer satisfaction and ensures businesses never miss a query.
With highly trained agents, omnichannel support, and affordable pricing starting at just $8 per agent/hr
2. SupportYourApp
SupportYourApp is one of the top customer support outsourcing companies in the US. It helps companies with customer service while keeping data security a top priority. It has GDPR, ISO, and PCI certifications, ensuring customer information stays safe. Thus, it ranks second in our list of top 10 customer support outsourcing companies in US.
The company operates in 30 countries and supports over 60 languages. With 24/7 customer support, businesses can serve their customers anytime, no matter where they are.
3. Simply Contact
Simply Contact provides customer support, customer retention, and technical assistance. Its services help businesses increase customer satisfaction by 80%.
The company offers a range of services, including phone, email, chat, and social media support. Recognized by Clutch and OA500, Simply Contact helps businesses improve their customer interactions.
4. HelpLama
HelpLama is one of the affordable top customer support outsourcing companies designed for small businesses. It offers a pay-as-you-go call answering service starting at just $399 per month.
The company provides CX solutions, including real-time chat, email handling, and phone support. Small businesses can offer great customer service without spending too much money.
5. SupportNinja
SupportNinja helps companies improve customer support with data-driven outsourcing solutions. Since 2015, it has worked with businesses in many industries.
SupportNinja offers a range of services, including live chat, phone support, and help desk solutions. It uses AI and automation to help businesses provide better and faster customer service.
6. Helpware
Helpware provides customer support with teams around the world. It serves e-commerce, healthcare, and finance industries, helping businesses handle customer requests.
The company integrates with Twilio, Zendesk, and LiveChat, making customer service management easier. Helpware focuses on CX solutions and data security, making it a trusted outsourcing partner.
7. Teleperformance
Teleperformance is a global customer support outsourcing company with 150,000+ employees in 100+ countries. It has worked with big brands like Nestlé, Samsung, and EasyJet.
The company offers a range of services, including AI-powered automation, multilingual support, and customer retention strategies. It helps businesses handle customer support efficiently and at a large scale.
8. PartnerHero
PartnerHero provides custom customer support solutions for businesses.
It has worked with well-known brands like Sweetgreen, Grindr, and Udemy, making it one of the top customer support outsourcing companies in the US.
The company offers a range of services, including live chat, phone, and email support. PartnerHero also uses AI technology to make customer service faster and more efficient while keeping data security a priority.
9. Influx
Influx has a remote-only customer service team with employees in 120+ cities worldwide. This allows them to offer 24/7 customer support in different time zones.
Influx focuses on personalized customer experiences that match a company’s brand. It provides various services, including email support, technical assistance, and live chat.
10. Skycom
Skycom specializes in nearshore outsourcing, meaning its teams are located closer to the US. It employs native English-speaking agents with experience in different industries.
With 15+ years of experience and 2,000+ employees, Skycom offers BPO, telemarketing, sales, and customer support. It serves industries like healthcare, finance, retail, and telecommunications.
11. Foundever
What we used to know as Skyes is now Fondever. They are popularly known as the CX powerhouse, with 160,000+ employees in 45 countries. Foundever has backed 4 billion dollars in revenue and partnered with over 750+ global brands.
They have a multilingual customer care service that helps you run smooth operations for your customer support. This legacy company has managed to grab a spot in the top customer support outsourcing companies after its acquisition by Sitel Group.
12. Alorica
Alric is a leading and one of the top customer support outsourcing companies in the US. It is a CX provider with over 100,000 employees across 17 countries. Alorica has a diverse automotive, financial services, healthcare, retail, and IT clientele. Its services include customer care, technical support, and sales.
In 2024, Everest Group named it a Leader in Customer Experience Management Services. They provide an extensive global presence with multilingual support, data security, and compliance.
13. VXI Global Solutions
VXI Global Solutions is a top customer support outsourcing company known for its BPO services. It has around 45,000 employees spread across 43 locations.
The company provides contact center and BPO services, including omnichannel and multilingual support, software development, customer experience (CX) innovation, quality assurance (QA), and more.
Trusted by leading global brands, VXI is recognized for addressing complex challenges in customer experience (CX) and employee experience (EX), while delivering scalable solutions supported by advanced analytics and technology and award-winning service.
How to Choose Customer Support Companies in the US?
Choosing the right and top customer support outsourcing companies in the US is essential for businesses that want to provide great service. With so many options available, it’s vital to consider key factors before deciding.
But how do you choose customer support outsourcing companies in US?
First, look for industry expertise. Some companies specialize in specific sectors, while others offer general support. A provider with experience in your industry will better understand customer needs and compliance rules.
According to Deloitte, 70% of businesses outsource for expertise, not just cost savings. Case studies and client reviews can help assess a provider’s track record.
Second, focus on service quality. The goal of outsourcing is to improve customer experience. Check metrics like first-call resolution rates, CSAT scores, and Net Promoter Scores. Reading client reviews and requesting sample interactions can give insight into service standards.
Third, consider multichannel support. Customers today expect phone, email, live chat, and social media support. A Microsoft report states that 90% of consumers want a seamless experience across channels. If your business serves global customers, ensure the provider offers multilingual support as well.
Fourth, check technology and security standards. Your provider will handle sensitive customer data, so strong data security is a must. Look for compliance with regulations like GDPR, HIPAA, or PCI-DSS. Providers with AI chatbots and CRM integrations can also improve efficiency.
Fifth, understand pricing and flexibility. Some companies charge per hour, per agent, or per interaction. A provider with scalable plans can help adjust costs based on demand.
Lastly, decide between onshore or offshore outsourcing. Offshore providers can cut costs by up to 70%, while onshore teams offer better cultural alignment. Some companies offer a hybrid model for the best of both worlds.
By considering these factors, businesses can choose the best customer support outsourcing company in the US to fit their needs.
Conclusion
Choosing the right and top customer support outsourcing companies in the US depends on your business needs. Some companies focus on affordable solutions for small businesses, while others provide enterprise-level support. Also, it is imperative for leaders to choose the right service provider after comparing the correct customer support pricing model.
BolsterBiz is a top choice for companies seeking cost-effective, multilingual, and omnichannel support. Its CX solutions help businesses serve customers across multiple platforms.
Outsourcing customer support allows businesses to save money, improve customer satisfaction, and scale quickly. The right outsourcing partner can help companies provide great service while focusing on business growth.
