5 common myths
According to a report by The Insight Partners, the global virtual assistant market is projected to reach USD 47.57 billion by 2028.
Despite the widespread adoption and undeniable benefits of virtual assistant services, these are often plagued by misconceptions and myths.
Whether you’re a business owner or an individual considering hiring virtual assistants (VA), understanding the reality behind these myths is crucial.
In this blog, we aim to dispel the clouds of confusion and set the record straight by debunking five common myths about virtual assistants.
Myth #1: VAs are only for large businesses
One of the very common myths is that only big businesses can cash in virtual assistant services. As large companies can enjoy the benefits of hiring virtual assistants (VAs), so can small businesses and solopreneurs. VAs are a more affordable option for small businesses than hiring full-time employees. Because they’re seeing the benefits, 90% of small businesses in the US want to outsource a business process.
You can hire one VA virtually and scale as your business grows.
Myth #2: VAs are expensive
The reality is contradictory to this myth. VAs are cost-savers, with capabilities to save up to 78% of operational costs than a full-time employee.
You can hire them on a project basis with an hourly pay rate to complete a variety of tasks. Their salary depends on factors like:
- Their skills and experience
- The tasks they’ve been hired for
- Their geographical location
With the VA’s mode of working being remote, you can save expenses on infrastructure and employee benefits. They are already trained for the best, reducing or eliminating that cost for you.
All in all, VAs are skilled resources that come with flexibility and you’ve to pay them only for the work they do.
Myth #3: VAs are for administrative tasks only
While administrative support is a common role for virtual assistants, they can also perform a wide range of other tasks and responsibilities. VAs are going out of their way to learn special skills in marketing, design, and management.
Virtual assistants can be engaged in customer support, social media management, content creation, data entry, research, appointment scheduling, bookkeeping, and much more. Their versatility makes them valuable assets for businesses and individuals seeking support in different aspects of their operations and personal tasks.
Myth #4: VAs can be a security risk
The notion that VAs can be a significant security risk is a common misconception that needs clarification. While it is essential to be vigilant about security in any business setting, singling out VAs as inherently risky is unjustified.
Virtual assistants are highly trained professionals who understand the importance of data security. Professional VAs use secure communication tools and platforms to exchange sensitive information. Like any other professional, they value their reputation and would do their best efforts to avoid any breach of security.
Before hiring a virtual assistant, the agencies conduct thorough background checks and request references to ensure they are engaging with a trustworthy professional.
Myth #5: VAs are for short-term projects only
VAs are often sought after for their flexibility and adaptability, making them suitable for various durations of engagement, whether it’s for a one-time task or ongoing support.
Closing It
Overall, these clarifications reinforce the notion that virtual assistants are valuable allies in our fast-paced digital age, streamlining tasks, reducing workloads, and empowering users to focus on higher-level priorities. By dispelling these myths, individuals and organizations can make informed decisions and fully leverage the tremendous advantages offered by virtual assistants to enhance productivity and lead more efficient lives.
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With there being 3.5 billion smartphone users in the world, mobile becomes one of the key elements of an omnichannel strategy. With the addition of hundreds of millions of users in a month, it makes sense for a customer to seek support on their mobile devices too.
According to a study conducted by SuperOffice, 90% of customers stated their customer service experience on mobile was negative and 52% of customers said that a poor mobile experience makes them less inclined to the brand. To improve on this factor, make it easier for your customer to navigate and get support. The top complaint of customers for customer service on a mobile site was “difficult to navigate”.