We help companies in the US enhance customer satisfaction through customer support outsourcing services, offering high-quality, round-the-clock solutions while being highly cost-effective. Our services include Multilingual Support, enabling businesses to cater to diverse global markets while reducing operational expenses. With remote help desk support solutions, offshore teams function as seamless extensions of in-house staff, ensuring high-quality support across all time zones. This approach allows clients to maintain consistent service levels and improve customer satisfaction, while benefiting from the flexibility and cost-efficiency of offshore staffing, delivering reliable service without compromising quality or operational control.
Omnichannel Support
Customers today are more likely to reach out and interact with businesses on their most-convenient channel. Some might prefer to use live chat for quick queries, while others might opt for email for more detailed inquiries.
With BolsterBiz as your outsourcing partner, you can be where your customers are, not just where it’s convenient. Every customer connects differently. Some type fast on chat, some take their time over email. And some just want to talk to a real person on the phone.
That’s why our customer support outsourcing service makes sure you’re available across every touchpoint. That too, without the chaos of managing it all yourself. We blend people, empathy, and process. No canned responses, no robotic greetings, just genuine conversations that make customers feel heard.
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Short and straight to the point. Our SMS support keeps customers updated. With order alerts, confirmations, and reminders. We use a tone that feels simple, friendly, and human.
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With our call center outsourcing, customers talk to real agents who actually listen, understand the tone, and fix problems without putting anyone on hold forever.
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Emails need patience and detail. We write thoughtful email solutions. Whether it’s a billing query or a complaint, we make sure every email ends with a sense of closure and care.
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Chat is an instant, human solution when done right. We do not just answer questions, but read the mood behind every message. Our teams are trained to give real-time assistance.
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SOCIAL media support
Online presence is crucial. Our outsourced customer service team keeps an eye on your brand’s pages, replies to mentions, and turns complaints into good experiences.
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When users get stuck inside your product, our technical support outsourcing team helps them right there. We guide, explain, and resolve, so they never feel lost mid-task.
Technologies We Work With
Outsourcing Cost Calculator
Find out how much you can save by outsourcing !
Hiring in-house can come with hidden costs, such as office space, recruitment fees, and training time. Outsourcing lets you access skilled talent faster, without those overheads. Comparing costs helps you see the complete financial picture and evaluate whether building an internal team or outsourcing specific roles gives your business the best ROI, flexibility, and scalability.
What’s in it for you?
Cost savings
Make your customers happy without having to break the bank.
Faster responses
Now eliminate annoying late responses. With us, you can respond to your customers real quick.
Positive customer ratings
World-class support service that prompts your customers to sing your praises on the internet.
Round-the-clock coverage
We know the importance of being there for your customers - even during non-business hours.
Full control over the team
Our collaborative team-oriented working pattern will gives you ability to control their work as well.
You can start small
You don’t need to hire a big team with us to start. Go for smallest unit.
Why BolsterBiz?
Flexible
approach
We constantly modify our working patterns based on your changing work preferences.
Our account managers help clients achieve their goals through efficient customer support.
Account-level
management
Brand
focused
We understand and match the unique voice of every brand that we work with.
We implement industry best practices to help our clients scale their business.
Industry best
practices
Onboarding
global talent
We recruit talented agents and train them according to your company standards.
We help our clients cut their operational costs by providing extended customer service.
Affordable
prices
How Do We Make It Happen
Outsourcing can feel overwhelming at first. You may wonder if a team outside your company can understand your business or handle tasks the way you want. At BolsterBiz, we focus on making this easy. We take time to listen to your needs. We ask questions. We see things from your perspective. The goal is to make sure everyone is on the same page before we begin.
It is not just about sending people to work. It is about creating a team that fits with your business. A team that works like your own employees but brings extra experience and energy. We focus on clarity, trust, and communication. We make sure you feel confident at every step. Here is how we do it.
Step 1 : Needs Assesment
We start by understanding exactly what you want. We look at your goals, challenges, and what success means to you.
Step 2 :Go Ahead From Client
Once you are happy with the plan, we will get your approval. Only then do we move forward.
Step 3 :Deployment Of Team
We assign the right people to your project. People who are trained, skilled, and ready to work with you.
Step 4 :Process Training
Before going live, the team learns your systems and your way of working. This ensures everything feels like it belongs to you.
Step 5 :Go Live
The team starts working. We watch closely. We make sure everything runs smoothly.
Step 6 :Regular Q&A
We check performance regularly & fix issues to improve the process. This way, your customers always get consistent, quality support.
Multiple support hassles?
Simplify with our outsourcing services - one solution for all your needs.
- Huge pile of tickets?
- Finding good talent?
- In-efficient process?
- Long wait times?
- Frustrated customers?
- High costs?
One solution
FAQ
Any questions?
Once we get a go ahead from the client, it takes around 2-4 weeks for us to set up the team.
Start by identifying the support channels you need, such as chat, calls, or email. Hire skilled agents and train them on your product and brand tone. Use clear goals, feedback, and tools to keep the team aligned and effective
A service level agreement defines how fast and how well a service will be delivered. It lists targets like response time, resolution rate, and reporting methods. It ensures clear expectations and consistent quality in every interaction.
Quality customer care means helping people with patience, accuracy, and respect. It focuses on solving problems quickly while making customers feel heard. Every interaction aims to leave the customer satisfied and confident.
AI chatbots learn from every conversation through data and user feedback. They analyze patterns to better understand intent and provide more precise answers. Over time, this learning helps them respond faster and more accurately.
We will gladly help you in any way possible. You can add new members to your team whenever needed; all you have to do is inform our account manager and we will add the agents to your team.
Communication is a vital part of our work culture, hence we carefully evaluate the speaking and writing skills of all candidates before shortlisting them.
Setting up an extended customer success team with BolsterBiz will help you cut your operational costs, provide talented agents, decrease administrative hassle, offer seamless account level management, provide flexibility, and help you increase your profits.
We never compromise with the security of our client’s data. Hence, our staff is required to sign non-disclosure agreements and any data security breach is severely penalized. In addition, we closely monitor our agents’ activities leveraging data security softwares and conduct regular workshops with our legal advisors. You can be certain of your company’s data safety with us.