In App Support Services
BolsterBiz In-app support helps users without requiring them to leave your product. We answer questions, guide onboarding, fix simple errors, and collect feedback inside the app.
We also gather bug reports in a clear format. In-app support reduces churn by providing users with assistance when they need it most. You get integration with your tools and simple reports. This keeps users engaged and reduces churn due to confusion or friction.
Why choose BolsterBiz for In App Support Services
We match support to where users are. Our team learns about your app’s flows and common issues. We respond with precise steps and screenshots when needed. We work with your product and engineering teams to prioritize bugs. We also track frequent issues to help you improve onboarding and retention.
01
Context-aware help that solves faster
Our agents see user context and recent actions providing exact steps that match the user’s screen resulting faster resolution
02
Seamless integration with product teams
We send structured bug reports and feature requests. Your engineers get clear, actionable details they can act on quickly.
03
Focus on retention and smooth onboarding
Support in the app helps new users find value fast. That increases retention and lowers early churn.
Technologies We Work With
Benefits of outsourcing your In-App Support Services
Outsourcing in-app help gives users guidance when they need it. You reduce friction and make onboarding simpler. Your product team gets timely bug reports and real user feedback. Outsourcing this work keeps costs predictable while improving user satisfaction and lifetime value.
Faster troubleshooting and fewer churns
Immediate, context-aware replies help users move past blockers. We ensure that less frustration leads to better retention.
Rich feedback for product improvement
Ticket details include steps and logs. That helps engineers fix the real problems. You can track A-Z customer problems and solutions.
Cost-effective, dedicated in-app support
You avoid hiring internal staff for around-the-clock coverage. Outsourcing ensures steady service while you build features.
Everything You Need to Know About Customer Support Outsourcing
This comprehensive guide covers everything you need to know about outsourcing, including the different types of outsourcing models, selecting the right outsourcing partner, and overcoming the challenges that come with outsourcing
FAQ
Any questions?
We reply as soon as users reach out. Most issues are solved within minutes depending on complexity.
Yes. We work with your app, ticketing system, and internal tools to ensure smooth operations.
We provide weekly insights, including resolved tickets, common issues, and user feedback summaries.
Yes. We provide step-by-step guidance and help users get value from your app quickly.
Absolutely. We capture detailed bug reports and suggestions, making it easy for your engineers to act.