Live Chat Support Services
Live chat gives instant answers on your website or app. Our agents answer product-related questions, assist with cart help, manage returns and can pass complex issues via email or phone using canned responses for routine items.
In live chat, we also offer one-to-one voice/phone support services. You get a friendly presence online that helps visitors become customers.
Why choose BolsterBiz for Live Chat Support Services
We hire fast typers and clear communicators. Our agents learn your product and common hurdles. They practice short, precise replies. We focus on conversions and resolution. We measure chat metrics and coach agents to improve their performance. Our chat blends speed and caring to keep customers moving forward.
01
Real people with quick typing and clear replies
Chat needs speed and clarity. Our agents train on quick phrasing and helpful links. They guide users calmly and keep conversations focused.
02
Conversion-focused approach
Our chats aim to help customers and increase sales. Agents suggest products, apply discounts, and offer follow-up options when needed.
03
Proactive chat to reduce drop-offs
We use gentle invites to help visitors who hesitate. Proactive messages reduce cart abandonment and enhance customer engagement.
Technologies We Work With
Benefits of outsourcing your Live Chat Support Services
Outsourced chat provides live presence without the need for full-time staff. You get immediate help for visitors and faster problem-solving. Chat often increases conversion and reduces return rates. Your team will see fewer repeated questions and clearer customer paths. Outsourcing chat means measured improvements and constant tuning.
Instant support for visitors
Experience quick replies that keep customers engaged. Instant help reduces bounce rates and encourages customers to make purchases.
Better use of in-house resources
You avoid building and managing a full chat team. Your internal staff can focus on product and strategy so you focus on core operations
Data that improves UX and sales
Chat logs show where users struggle. That insight helps improve pages, funnels, and product descriptions.
Everything You Need to Know About Customer Support Outsourcing
This comprehensive guide covers everything you need to know about outsourcing, including the different types of outsourcing models, selecting the right outsourcing partner, and overcoming the challenges that come with outsourcing
FAQ
Any questions?
Our agents respond instantly or within a few seconds to keep customers engaged and satisfied.
Yes. Agents learn your style and phrasing. Chats will feel like they are part of your team.
Yes. We share metrics like response time, customer satisfaction, and chat resolution rates.
Absolutely. Our agents can suggest products, offer discounts, or guide customers to complete a purchase.
Yes. Our team is trained to manage multiple chats efficiently, ensuring fast and personalized responses.