Author: Gautam Gayan

Many customer service agents are still working hard to master the art of handling customers. Delivering a satisfactory customer experience can help retain your customers and make your business thrive. However, it’s not as easy as it sounds. Especially with customers who start…

Futuristic technology, which past generations imagined in science fiction novels and films, is now a reality. We have approached a major milestone in customer service, with more businesses flocking to AI in the forms of robotic process automation, chatbots, and…

Offering excellent customer service is no longer merely a “wonderful to have” service – it is quickly becoming the deciding factor between business success and failure. Fortunately, today’s businesses can harness their power by focusing on one key characteristic- empathy.…

Businesses have come far ahead of the conventional demand-delivery approach in today’s fast-paced corporate environment. A great product isn’t always what draws new consumers or even what sustains them — it’s service. Customers are the heart of every enterprise and…

Email etiquette is an important aspect of customer support, especially in the virtual world where most interactions are done online through email rather than in person. Though it’s easy to ignore these rules of email etiquettes when you’re dealing with…