This article is written by Sonu Jha. She is turning customer support into a driver of business success.

Sonu Jha is an Account Manager with 9+ years in customer support and 5 years managing client relationships and support delivery. She specializes in SLA performance, CSAT growth, and operational optimization. Focused on results and relationships, Sonu helps organizations elevate customer experience, streamline processes, and turn support functions into business drivers.

For any queries, reach out to her at sonu.jha@bolsterbiz.com