chatbot

chatbot

As technology is gradually becoming an integral part of business processes, many organizations are now turning their head toward AI chatbots to assist their customers. Incorporating automation in customer service activities not only helps businesses establish a better experience for their customers but also allows customer service representatives to boost their productivity toward other tasks. 

As they say, ‘first impression is the last impression; the same goes for customer service as well. Since chatbots have become the first touchpoint between a customer and the brand, they must serve the website visitor in the best possible way to increase their chances of becoming a customer. To achieve this, businesses are turning towards the best chatbot providers. Hence, you should do the same!

What is a chatbot?

A chatbot is computer software that uses Artificial Intelligence (AI) and special algorithms to conduct conversations with people via text and voice input. Leveraging chatbots is the best way to replace live agents and let technology do the work. 

10 best chatbot providers for customer support

With a plethora of chatbot providers out there, we’ve narrowed down the list of the top 10 platforms that can prove to be ideal for your business. Here are the best platforms with their key features, ratings, and pricing. 

1. Tidio

Here are its key features:

  • Free live chat solution
  • Easy 5 minutes installation
  • Live view feature to see who’s currently on your website.
  • NLP (Natural Language Processing)

Pricing:

  • Starting at $40.83 per month.
  • Free plan available

Ratings: 4.7/5

2. Mobile Monkey

Here are its key features:

  • Multi-platform chatbot builder
  • Free live chat solution
  • Visual campaign builder
  • Automated follow-up feature
  • Keyword recognition

Pricing:

  • Starting at $19 per month.
  • Free plan available

Ratings: 4.9/5

3. Chatfuel

Here are its key features:

  • Good analytics 
  • Free live chat solution
  • Straight-forward interface
  • Many third-party integrations, such as Zapier, Shopify, etc

Pricing:

  • Free plan available
  • Starting at $11.99

Ratings: 4.5/5

4. Aivo

Here are its key features:

  • Self-service experience
  • Video content available
  • Predictive analytics

Pricing: 

  • 30-day free trial available
  • Starting at $240 per month

5. Snatchbot

Here are the key features:

  • An unlimited number of bots are available
  • Natural Language Processing
  • Notifications for incoming messages

Pricing:

  • Free plan available
  • Premium plan starting at $30 per month

Ratings: 4.7/5

6. Octane AI

Here are the key features:

  • Scheduled messaging
  • Free live chat solution
  • Survey/poll management
  • The “Add to cart” button on the pop-up

Pricing:

  • Free 14-days trial available
  • Starting from $29 per month

Ratings: 4.5/5

7. Landbot

Here are the key features:

  • Easy to use
  • Free live chat solution
  • Route to human
  • Several integrations available
  • Create chatbots for multiple platforms

Pricing:

  • Free plan available
  • Starting at $30 per month

Ratings: 4.7/5

8. Ada

Here are the key features:

  • Self-service experience
  • Free live chat solution
  • Collection of information
  • Route to human
  • Several integrations available

Pricing: 

  • Free trial available
  • Starting at $29 per month

Ratings: 4.9/5

9. ChatFunnels

Here are the key features:

  • Customizable interface
  • Free live chat solution
  • Platform integrations available
  • Route to human

Pricing: 

  • Team plan at $499 per month
  • Company plan at $999 per month

Ratings: 4.9/5

10. Kore.AI

Here are the key features:

  • Multi-channel chatbot builder
  • Free live chat solution
  • Several integrations available
  • Natural Language Understanding (NLU)
  • Route to human

Pricing: 

  • Free trial available
  • Starting at $500 per month

Ratings: 4.5/5

Wrapping Up

These software have received top user reviews and have an average satisfaction rating of 4.6 out of 5. This list of software is purely based on our own opinion, it’s usability, features, and pricing. You must select the best software based on your needs, budget, and ease of use.

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