FightCamp needed a scalable and affordable customer support outsourcing solution to handle peak-season demand without sacrificing speed or customer satisfaction. Here’s how BolsterBiz made it happen
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FightCamp makes at-home boxing and kickboxing equipment — the kind with a punching bag, sensors, and an app that tracks your workouts. Around the holidays, new customers pour in. Setup questions, shipping issues, membership stuff, all at once.
Their in-house team couldn’t keep up with the pace. Hiring and training took even longer, and tickets were piling up faster than they could clear them. The risk wasn’t just slow replies — it was the whole customer experience starting to slip.
BolsterBiz got involved early, right when the rush hit. We recruited agents and trained them in advance, and the people we brought in already had experience in similar industries, so there wasn’t much of a learning curve.
Client
FightCamp
Industry
Fitness technology / direct-to-consumer
Products
At-home boxing equipment with a connected training app
Headquarters
United States
Tools used
Zendesk
Who it's for
Boxing & kickboxing fans, from total beginners to advanced
Most of their support issues spiked during peak season — and it was a regular pattern.
More customers meant more questions, and the team wasn't built for the sudden jump.
By the time new agents were hired and ready, the rush was already in full swing.
New hires learning on the job during peak season meant slower replies and more mistakes.
More spend for the same or worse results — not a great trade-off.
Instead of waiting until the busy season to execute, BolsterBiz began hiring and training well in advance. Agents were brought in with prior experience in similar roles, which meant less hand-holding once things got busy.
Our outsourcing services are affordable, balancing experienced hires with budget. By the time the rush hit, the team was already up to speed on the customer experience.
Browse the first two pages free. The full case study walks through how BolsterBiz staffed and trained ahead of FightCamp’s peak season.
The full case study covers the hiring timeline, how training was structured ahead of the rush, and what kept quality from slipping even as ticket volume spiked.
