Success stories with BolsterBiz
How FightCamp hit a 94% CSAT score in their busiest season
FightCamp needed a scalable and affordable customer support outsourcing solution to handle peak-season demand without sacrificing speed or customer satisfaction. Here's how BolsterBiz made it happen
94%CSAT score
80%+resolution rate
< 1 hrfirst response time
100%tickets handled by BolsterBiz
The story
Peak season, and a team stretched thin.
FightCamp makes at-home boxing and kickboxing equipment — the kind with a punching bag, sensors, and an app that tracks your workouts. Around the holidays, new customers pour in. Setup questions, shipping issues, membership stuff, all at once.
Their in-house team couldn't keep up with the pace. Hiring and training took even longer, and tickets were piling up faster than they could clear them. The risk wasn't just slow replies — it was the whole customer experience starting to slip.
BolsterBiz got involved early, right when the rush hit. We recruited agents and trained them in advance, and the people we brought in already had experience in similar industries, so there wasn't much of a learning curve.
ClientFightCamp
IndustryFitness technology / direct-to-consumer
ProductAt-home boxing equipment with a connected training app
HeadquartersUnited States
Tools usedZendesk
Who it's forBoxing & kickboxing fans, from total beginners to advanced
The challenges
Customer service challenges FightCamp faced
Most of their support issues spiked during peak season — and it was a regular pattern.
Ticket volume spiked fast
More customers meant more questions, and the team wasn't built for the sudden jump.
Hiring couldn't keep up
By the time new agents were hired and ready, the rush was already in full swing.
Training mid-rush hurt budgets
New hires learning on the job during peak season meant slower replies and more mistakes.
Costs went up, but output didn't
More spend for the same or worse results — not a great trade-off.
The solution
What BolsterBiz did to improve the customer experience with outsourced services
Instead of waiting until the busy season to execute, BolsterBiz began hiring and training well in advance. Agents were brought in with prior experience in similar roles, which meant less hand-holding once things got busy.
Our outsourcing services are affordable, balancing experienced hires with budget. By the time the rush hit, the team was already up to speed on the customer experience.
What changed
- CSAT hit 94 percent — one of FightCamp's best scores yet.
- Resolution rate climbed above 80 percent without dropping quality.
- First response time came down to under an hour.
- BolsterBiz agents now handle every ticket that comes in.
Client feedback
What the client said
Natasha PuckettSenior Manager of CS, FightCamp
BolsterBiz is super reliable and dependable. They are quick to adapt, learn and move into action. Pricing is extremely reasonable and their reps are dedicated to offer the best service they can.
Case study preview
Take a look inside
Browse the first two pages free. The full case study walks through how BolsterBiz staffed and trained ahead of FightCamp's peak season.
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The full case study covers the hiring timeline, how training was structured ahead of the rush, and what kept quality from slipping even as ticket volume spiked.
- The hiring timeline before peak season
- How training was structured ahead of the rush
- What kept quality from slipping as volume spiked
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