In the world of smartphones, chatbots, and social media, you might wonder if customers even call for queries nowadays. Well, yes, customers still love to call, and the phone is the most common channel they use to resolve their queries…
Managed IT services are the need of the hour for any company that needs tech support. If you’re a leader who is looking for managed IT solutions, you can choose to outsource IT support for small businesses. It helps reduce…
In your company leadership, you will encounter many moments when you achieve significant milestones in development, adoption, and growth. But the best moments are when you remember your first sale, first recruit, and first repeat customer. That was the start;…
Bad customer service is not always loud; it can silently and clearly harm your brand. One bad behavior can lead to canceled subscriptions, unanswered emails, and negative reviews. You will end up with low customer loyalty, satisfaction, and retention. As…
Years ago, marketing was simple. Everyone got the same ad or email. But that doesn’t work anymore. Today, people want personalized experiences, often referred to as digital marketing personalization. Marketing has evolved from simple demographics (such as age or location)…