Every time a customer reaches out with a live question, they are already close to a decision. So when we talk about how small businesses handle live customer inquiries, we are really talking about one of the most important moments…
Day: April 15, 2026
Most people think a customer service script is a sheet of pre-written lines that agents read word-for-word. But if you have ever been on a call where the person on the other end sounds like they are reading from a…