What are the different phases of the SLA life cycle?
From inception to culmination, the life cycle of an SLA comprises distinct phases, each serving a unique purpose. In this blog, we’ll delve into the intricacies of these phases, shedding light
SLA - Service Level Agreement. Commitment between a service provider and a client. Vector stock illustration
How to handle SLA breach in a support setting?
Despite meticulous planning, unforeseen circumstances can sometimes lead to SLA breaches, leaving support teams and their customers in a precarious situation. The management of an SLA breach
The ultimate customer service checklist
To guide you on the journey towards support excellence, we present the ultimate customer service checklist. In this detailed checklist, we unravel the essential components that comprise
what is lead enrichment and why is it important?
Lead enrichment involves enhancing and refining the data associated with potential leads, enabling businesses to gain deeper insights into their target
Why should you consider outsourcing holiday support?
The season of festivals is approaching! While you may be excited about the holidays, have you prepared cover for your customer support? The only challenge that you may face during the season