5 Techniques to help you understand your customers and meet their expectations
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5 Techniques to help you understand your customers and meet their expectations

5 Techniques to help you Understanding and meeting customers' needs can be tricky with the constantly changing market forces. So, in order to succeed, agents must become good listeners first…

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A complete guide to knowledge-Centered Service (KCS)
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A complete guide to knowledge-Centered Service (KCS)

knowledge-Centered Service Every customer service rep behind that screen is determined to acquire knowledge and pass that on to the customers through every conversation. The knowledge that lived in the…

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