The New Normal Of Customer Service
It has been 429 days since the first case of covid came into light and the world as we knew changed. Businesses had to pivot to cope up with large…
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Fatal Sins of Customer Service
"Excellent customer service is the number one job in any company! It is the personality of the company and the reason customers come back. Without customers there is no…
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How Amazon provides the best customer service?
Launched in 1994, Amazon is the biggest giant in the e-Commerce industry. As their tagline says, Amazon is the earth’s most customer-centric company, and the customers can confirm that it…
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Customer satisfaction: Score that reflects your ability to retain and acquire more customers.
Are your customers satisfied? Are you taking the necessary measures if your customers are not satisfied with your service? What is Customer Satisfaction? Why CSAT play a vital role in…
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How a skilled customer service team lowers customer churn rate?
Customer churn is referred to the state when a customer ceases their relationship with the company. Businesses usually treat a customer “Churned” when a certain period passes, and there is…
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