Top CX metrics to measure self-service effectiveness
Top CX metrics to measure self-service effectiveness In the past, people would use the phone to speak with a support professional if they had a problem. The method has changed…
Flat stressed man overloaded by work and a lot of information. Overwhelmed employee person running away from overload. Multitasking and excess of paperwork for exhausted worker in office.
Ticket Deflection: How to reduce support tickets in 2023?
Customer support teams operate with one main goal, i.e., ensuring top-notch customer experience. But often, they’re unable to get any closer due to the surging support tickets waiting for them in the pipeline to be resolved.
Top 5 tips for delivering 24/7 customer support without 24/7 staff
With every passing day, businesses are witnessing a great surge in customer expectations. Today, living
Deliver seamless and excellent customer self-service with AI
Pleasing a customer isn’t as easy as it seems. Where there is purchasing, there will be some queries as well. As ‘we’ customers need